Privacy Policy for Torque Bloom Auto
At Torque Bloom Auto located at 2847 Pacific Highway, Artarmon, NSW, 2064, Australia, we are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you interact with our online platform and avail yourself of our automotive services. We comply with applicable Australian privacy laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: This includes your name, address, phone number (e.g., (02) 8378 9012), email address, and vehicle registration details when you book a service, make an inquiry, or purchase tires.
- Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), odometer readings, and service history relevant to the maintenance and repair of your vehicle.
- Transaction Data: Details about the services you purchase from us, payment information (though we do not store full credit card details on our servers), and billing address.
- Website Usage Data: Information about how you interact with our online platform, such as IP address, browser type, pages visited, time spent on pages, and referring URLs. This is often collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails sent to info@torquebloomauto.com.au or phone calls.
How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To deliver vehicle servicing and maintenance, wheel alignments, tire sales and fitting, brake repairs, suspension overhauls, diagnostic testing, pre-purchase inspections, logbook servicing, air conditioning re-gas, and battery replacement. This includes scheduling appointments, sending service reminders, and communicating about your vehicle's status.
- To Process Transactions: To process payments for services and products purchased.
- Customer Support: To respond to your inquiries, provide assistance, and handle complaints.
- Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new features or service offerings.
- Marketing and Promotions: To send you updates, promotional offers, and information about new services that may be of interest to you, where you have consented to receive such communications.
- Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party vendors and service providers who perform functions on our behalf, such as payment processing, IT services, data analytics, and marketing assistance. These service providers are bound by confidentiality obligations and are only permitted to use your information to perform contracted services.
- Legal Requirements: When required to do so by law, in response to a subpoena or court order, or to cooperate with law enforcement agencies.
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Torque Bloom Auto
2847 Pacific Highway,
Artarmon, NSW, 2064,
Australia